Customer Service Liaison

1 day ago


Green Bay, Wisconsin, United States GB Packaging Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and building strong relationships with our clients.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding products and services.
  • Process customer requests for samples and price quotations.
  • Collaborate with internal departments to meet customer requirements.
  • Expedite the delivery of late orders and negotiate dates and times with customers.
  • Address and document customer complaints and determine the best resolution.
  • Develop and maintain working relationships with key customer contacts.
  • Keep detailed records and verify information of existing accounts.
Qualifications:
  • High school diploma or equivalent required, along with 3-5 years of experience in customer service roles.
  • Strong verbal and written communication skills and the ability to effectively listen and elicit information from customers.
  • Ability to establish positive relationships with new and existing customers while working with a high degree of diplomacy.
  • Able to multi-task and effectively collaborate with all levels of internal and external customers, vendors, and suppliers.
  • Ability to assume additional duties in supervisor's absence.
  • Experience with ERP Systems or other customer service tools a plus.
  • Knowledge of packaging techniques and methods, costs, and process of producing product a plus.
Compensation and Benefits:

We offer a competitive wage and an excellent benefit package, including medical, dental, life, STD/LTD/AD&D, and 401(k). Employee Health & Wellness is a priority for us, and all employees and their immediate family members have access to our two health and wellness clinics, which offer free preventative and acute care services.



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