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Patient Service Representative/Communication Specialist

2 months ago

Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.

Key Responsibilities
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batch and/or deposits to appropriate staff for processing.
Requirements
  • High School Diploma and/or GED Required.
  • 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred.
Working Conditions

Prevea Health is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.dhs.gov/E-Verify.