Customer Service Liaison

3 weeks ago


Green Bay, Wisconsin, United States Schneider National, Inc. Full time
Job Overview:

Schneider National, Inc. is seeking a skilled Senior Customer Service Representative to join our team in Green Bay, WI. As a key member of our customer service team, you will be responsible for handling relationships with our customers, processing and monitoring customer orders, and managing freight solicitation and negotiating market rates.

Responsibilities:
  • Monitor customer freight to identify issues and improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use a variety of technology to analyze service issues and trends to determine solutions.
  • Work closely with leaders, teams, and customers.

Requirements:
  • High school diploma or GED.
  • One year of customer service experience preferred.
  • Strong written and oral communication skills.
  • Able to manage multiple priorities.

Benefits:
  • Partial scheduled remote options after one year in role.
  • Additional pay for second and third shift, weekends.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program.
  • Tuition reimbursement.

About Schneider National, Inc.:

Schneider National, Inc. is a leading provider of truckload, intermodal, and logistics services. We are committed to delivering exceptional customer service and building long-term relationships with our customers.

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