Patient Service Representative

4 weeks ago


Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional patient service and support in a fast-paced medical office environment.

This position acts as a liaison between patients, family members, medical staff, providers, and administrative staff, ensuring seamless communication and coordination of patient care.

  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batch and/or deposits to appropriate staff for processing.
Requirements

High School Diploma and/or GED Required

1-3 years Experience in customer service, insurance and/or healthcare setting

Preferred Skills and Abilities:

  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
  • Able to work independently and think critically using provided information.
Physical Demands

The following physical demands are required to perform the essential functions of this position:

  • Constantly Stand
  • Rarely Walk
  • Rarely Drive
  • Rarely Climb (Stairs/Ladders)
  • Rarely Bend (Neck)
  • Frequently Gross Manipulation (Hands/Arms)
  • Rarely Squat
  • Rarely Twist/Turn (Neck)
  • Occasionally Lift/Carry 0-10 lbs.
  • Rarely Lift/Carry 11-25 lbs.
  • Rarely Lift/Carry 26-35 lbs.
  • Rarely Push/Pull up to 10 lbs.
  • Rarely Push/Pull 11-25 lbs.
  • Rarely Push/Pull 26-35 lbs.
  • Rarely Reach (Above shoulder level)
  • Rarely Reach (Below shoulder level)
  • Constantly Simple Grasping (Hands/Arms)
  • Constantly Fine Manipulation (Hands/Arms)
  • Constantly Gross Manipulation (Hands/Arms)
  • Constantly Working ConditionsNoise
  • OccasionallyHearing RequirementsHears Whispers < 3 feet
  • ConstantlyHears Whispers 3-8 feet
  • ConstantlyVision RequirementsColor Discrimination
  • ConstantlyNear Vision (Correctable to Jaeger 2 or 20/40 binocular)
  • ConstantlyDistance Vision (Correctable to Snellen chart 20/40 binocular)
  • ConstantlyPrevea is an Equal Employment Opportunity/Affirmative Action employer.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit



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