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Patient Service Representative

4 weeks ago

Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for providing exceptional patient care and support in a fast-paced environment. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.

Key Responsibilities
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batches and/or deposits to appropriate staff for processing.
  • Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.
Requirements
  • High School Diploma and/or GED Required
  • Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
  • Able to work independently and think critically using provided information.
Working Conditions
  • Noise - Occasionally
Hearing Requirements
  • Hears Whispers < 3 feet - Constantly
  • Hears Whispers 3-8 feet - Constantly
Vision Requirements
  • Color Discrimination - Constantly
  • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
  • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify