Service Advisor

1 week ago


Rocky Mount, North Carolina, United States Robbins Toyota Full time
Service Advisor Position at Robbins Toyota

We are seeking a skilled Service Advisor to join our team at Robbins Toyota. As a master of customer service, you will be responsible for providing exceptional experiences for our guests.

**Key Responsibilities:**

  • Greet customers promptly and courteously to set the tone for a positive interaction
  • Listen actively to customers' concerns and effectively communicate repair requirements to our technicians
  • Promote additional services using ethical sales techniques to enhance customer satisfaction
  • Provide accurate repair estimates to ensure transparency and trust
  • Adhere to vehicle care and operation policies to maintain high standards
  • Keep customers informed about repair progress and ensure timely updates
  • Suggest and oversee extended warranties to provide peace of mind for our customers
  • Verify repair quality and ensure all tasks are completed to satisfaction
  • Notify customers when their vehicles are ready for pickup
  • Discuss repairs and associated expenses with customers in a clear and transparent manner
  • Address customer concerns and resolve issues promptly
  • Maintain high Customer Satisfaction Index (CSI) scores as per dealership standards

**Compensation and Benefits:**

Salary will be determined based on experience. Our team members also enjoy various benefits, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Discount on Vehicles

**About Robbins Toyota:**

We are a leading dealership committed to providing exceptional career opportunities for dynamic individuals. Our team is dedicated to delivering outstanding customer experiences and contributing to our local community.

We offer a rich and rewarding work environment with outstanding benefits. If you are a customer-focused professional seeking a challenging and rewarding role, we encourage you to submit your application today.



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