Experienced Service Advisor
2 months ago
We are seeking a skilled Service Advisor to join our team at Robbins Toyota. As a master of customer service, you will be responsible for delivering exceptional experiences to our guests.
**Key Responsibilities:**
- Greet customers promptly and courteously - a warm welcome sets the tone for a positive experience
- Listen actively and effectively relay repair requirements to our technicians
- Promote additional services using ethical sales techniques to enhance customer satisfaction
- Provide precise repair/maintenance estimates to ensure transparency and trust
- Adhere to vehicle care and operation policies to maintain high standards
- Keep customers informed on repair progress and ensure timely updates
- Suggest and oversee extended warranties to provide peace of mind for our customers
- Verify repair quality and ensure all tasks are completed to satisfaction
- Inform customers when vehicles are ready for pickup and discuss repairs and associated expenses
- Address minor customer issues and complaints in a professional and courteous manner
- Keep the Service Manager informed of any concerns or issues
- Maintain high Customer Satisfaction Index (CSI) scores as per dealership standards
**Compensation and Benefits:**
Salary will be determined based on experience. Our team members also enjoy various perks, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Discount on Vehicles
**About Robbins Toyota:**
We are a leading dealership committed to offering exceptional career paths to dynamic individuals and contributing to our local community. Our team is dedicated to providing outstanding benefits and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Experienced Service Advisor
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Rocky Mount, North Carolina, United States Robbins Toyota Full timeJob DescriptionAt Robbins Toyota, we're seeking a skilled Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through upselling and cross-selling opportunities.Key...
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Service Advisor
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Rocky Mount, North Carolina, United States Robbins Toyota Full timeService Advisor Position at Robbins ToyotaWe are seeking a skilled Service Advisor to join our team at Robbins Toyota. As a master of customer service, you will be responsible for providing exceptional experiences for our guests.**Key Responsibilities:**Greet customers promptly and courteously to set the tone for a positive interactionListen actively to...
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