Experienced Service Advisor

2 months ago


Rocky Mount, North Carolina, United States Robbins Toyota Full time
Service Advisor Position at Robbins Toyota

We are seeking a skilled Service Advisor to join our team at Robbins Toyota. As a master of customer service, you will be responsible for delivering exceptional experiences to our guests.

**Key Responsibilities:**

  • Greet customers promptly and courteously - a warm welcome sets the tone for a positive experience
  • Listen actively and effectively relay repair requirements to our technicians
  • Promote additional services using ethical sales techniques to enhance customer satisfaction
  • Provide precise repair/maintenance estimates to ensure transparency and trust
  • Adhere to vehicle care and operation policies to maintain high standards
  • Keep customers informed on repair progress and ensure timely updates
  • Suggest and oversee extended warranties to provide peace of mind for our customers
  • Verify repair quality and ensure all tasks are completed to satisfaction
  • Inform customers when vehicles are ready for pickup and discuss repairs and associated expenses
  • Address minor customer issues and complaints in a professional and courteous manner
  • Keep the Service Manager informed of any concerns or issues
  • Maintain high Customer Satisfaction Index (CSI) scores as per dealership standards

**Compensation and Benefits:**

Salary will be determined based on experience. Our team members also enjoy various perks, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Discount on Vehicles

**About Robbins Toyota:**

We are a leading dealership committed to offering exceptional career paths to dynamic individuals and contributing to our local community. Our team is dedicated to providing outstanding benefits and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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