Client Support Specialist
2 weeks ago
Work Schedule: Monday to Friday, 8 AM to 5 PM. Starting pay is $19.00/hour with opportunities for regular pay increases.
At Waste Connections, we offer stable career paths for qualified individuals eager to contribute to a vibrant organization. We provide competitive benefits and ample opportunities for personal and professional growth as the company evolves. We value energetic individuals who demonstrate initiative and creativity in a decentralized work environment.
KEY RESPONSIBILITIES:
- Collaborate with various departments to address customer concerns and become adept in proprietary operational systems.
- Engage with customers to gather information and input it into our systems, handling requests for service initiation, modifications, or cancellations.
- Complete contract documentation, assess service charges, collect deposits, manage address changes, and issue service termination orders.
- Exhibit proficiency in software applications, particularly MS Word and Excel.
- Deliver customer services that foster goodwill, working closely with customers and Waste Connections staff to identify service needs and resolve issues.
- Operate effectively in a fast-paced, high-volume call environment, promoting additional services.
- Provide coverage for the reception area as needed.
- The role is based in an office setting that is clean, well-ventilated, and adequately lit. Customer Service Representatives typically have dedicated workstations equipped with necessary tools.
- Call areas may be noisy, and the work can be repetitive and demanding, requiring excellent service delivery.
- Extended periods of sitting, typing, or screen time are common.
- Proficient in reading, writing, and communicating in English. A high school diploma or equivalent is preferred.
- Minimum of 2 years of experience in customer service.
- Familiarity with MS Word, Excel, and email is preferred. Typing and 10-key skills are essential.
- Strong organizational and communication abilities.
- Capability to analyze issues and compile data for reporting.
Waste Connections is committed to equal opportunity employment. All qualified candidates will be considered for employment without regard to disability or protected veteran status.
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