Client Intake Specialist

1 week ago

Olympia, Washington, United States Service Master of Tacoma Full time

**This is an in-person Client Intake Specialist position.**

Pay range: $19-$21/hour Schedule: Monday - Friday 8am-5pm (May expand to include evenings and weekends based on company need)

ServiceMaster of Tacoma is looking for enthusiastic, dedicated, and diligent individuals to become part of our Client Intake Specialist Team.

Our Administration Team's Mission Statement: Our mission is to provide reassurance to our clients and to ensure precise workflows through continuous support of one another and our clients.

Are you interested in being part of an administrative team that emphasizes professionalism, dependability, and positivity? A team that trains and grows together to work more efficiently? A team that is genuinely committed to collaborating to deliver our clients a top-notch experience? If so, we would like to hear from you.

As a Client Intake Specialist, you will collaborate with a team focused on shared objectives, working together to accomplish daily tasks, including but not limited to:

  • Answering phone calls and delivering prompt and courteous customer service.
  • Facilitating effective communication both internally and with our clients.
  • Collecting client information and details regarding their situation and coordinating with the scheduler to dispatch a team.
  • Emphasizing accurate data collection and entry.
  • Assisting project managers and coordinators with additional tasks as needed.
  • Reviewing and enhancing program metrics through regular process improvements.
  • Contributing to and engaging in our team and company culture.
  • Participating in the on-call rotation to handle after-hours emergency calls such as new situations and scheduling inquiries during designated on-call days.

What ServiceMaster of Tacoma provides:

  • A training program to cultivate valuable career-building skills.
  • 3 weeks of paid time off annually, increasing by 1 week for every 5 years of service.
  • Medical, vision, and dental benefits available for as low as $116.64/month for all three.
  • Employer-matched 401(k) after 1 year.
  • Company-paid AD&D and Life Insurance Policy (up to $25,000 paid to your beneficiary).
  • 6 Paid Holidays per year.
  • Opportunities for advancement.

What we expect from Client Intake Specialists:

  • Must be at least 18 years of age.
  • Be positive, professional, reliable, and self-motivated.
  • Inquisitive and detail-oriented.
  • Able to multitask efficiently.
  • Ability to adapt in a fast-paced environment.
  • Must be capable of accurately entering data into computers or tablets.
  • Desire to be a strong contributor to a team to help achieve daily production goals.
  • Must possess a valid driver's license, clean record, and reliable transportation.

We are committed to fostering a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We are an Equal Opportunity Employer, celebrating our employees' individual skills and strengths.

**This position is based at the ServiceMaster office.**

Compensation details: 19-21 Hourly Wage

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