Assistant Manager

23 hours ago


Norwell, Massachusetts, United States Massage Envy Full time

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Massage Envy Norwell. As a key member of our management team, you will be responsible for driving business growth, leading a team of professionals, and delivering an exceptional customer experience.

Key Responsibilities:

  • Business Development: Develop and implement strategies to drive business growth, increase revenue, and improve customer satisfaction.
  • Team Leadership: Lead, motivate, and coach a team of professionals to achieve business objectives and deliver exceptional customer service.
  • Operational Management: Oversee all operational aspects of the business, including managing inventory, ensuring compliance with laws and regulations, and maintaining a safe and therapeutic environment.
  • Customer Service: Effectively resolve customer challenges and maintain a high level of customer satisfaction.
  • Training and Development: Provide ongoing training and development opportunities to team members to improve their skills and knowledge.

Requirements:

  • Management Experience: 2+ years of management experience in a personal service environment, such as a spa, salon, or gym.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and coach a team to achieve business objectives.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and vendors.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze business performance and develop strategies to improve results.

What We Offer:

  • Competitive Compensation: Competitive hourly rate and potential bonuses.
  • Benefits: Employer-paid healthcare, including medical, dental, and vision plans, as well as paid time off and an Employee Assistance Program.
  • Training and Development: In-depth product and service training, as well as opportunities for leadership development and career advancement.
  • Work-Life Balance: A flexible schedule to support a better work-life balance.


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