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Sustainability Customer Care Representative

2 months ago

Norwell, Massachusetts, United States Clean Harbors Full time
Position Overview
As an Environmental Service Support Specialist, you will play a crucial role in assisting Clean Harbors Technical Services while working under direct supervision. Our commitment to Health and Safety is paramount, and we uphold this principle every day of the year.

What We Offer
  • Competitive compensation
  • Comprehensive health benefits available after 30 days of full-time employment
  • Group 401K plan with company matching
  • Opportunities for professional growth and development throughout your career
  • Generous paid time off, along with company-sponsored training and tuition reimbursement
  • A positive and secure work environment

Key Responsibilities
  • Prioritize Health and Safety by adhering to policies and procedures, ensuring safe practices at all times.
  • Foster teamwork, accountability, exceptional customer service, and quality within the organization.
  • Deliver outstanding customer service by addressing inquiries and service needs through various communication channels.
  • Ensure prompt resolution of customer issues.
  • Execute detailed order management tasks, including account setup, waste profiling, routing, pricing, and invoice resolution.
  • Demonstrate knowledge of all Clean Harbors services to effectively assist clients.
  • Collaborate with sales and operations teams to relay customer feedback and service concerns.
  • Manage accounts proactively and reactively in accordance with departmental procedures.
  • Maintain data integrity for proactive calling and milkrun programs.
  • Complete specific tasks as assigned by management.

Central Customer Service Activities Include:
  • Account setup and modifications
  • Profile creation
  • Quoting and agreements
  • Scheduling
  • Order management
  • Resolving compliance issues

Qualifications
  • Bachelor's degree in Business or Environmental Science preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Detail-oriented with flexibility to handle multiple tasks simultaneously.
  • Proficient in Microsoft Office applications.

Join Our Team
To learn more about Clean Harbors and explore this exciting opportunity, please visit our website. Clean Harbors is recognized as a leading provider of environmental, energy, and industrial services across the United States, Canada, Mexico, and Puerto Rico. We are dedicated to solving complex challenges through innovation and proven methodologies. Become part of our solution-oriented team today.

Clean Harbors is proud to be a Military & Veteran friendly company.