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Client Relationship Manager

2 months ago

Bentonville, Arkansas, United States Tilt Creative + Production Full time
Job Overview

Tilt Creative + Production is in search of a dedicated and detail-oriented professional to fill the role of Account Manager. This position is crucial for fostering strong client relationships and ensuring that our projects align with client objectives.

The Account Manager will serve as the main liaison between our clients and internal teams, gaining a deep understanding of client needs and ensuring that our deliverables meet their expectations. This role involves collaborating with various departments, including strategy, creative, and production, to ensure seamless execution of projects.

Key Qualifications:

  • Comprehensive knowledge of creative development and production workflows.
  • Strong interpersonal skills with a focus on relationship building.
  • Ability to think independently and make informed decisions.
  • Proactive approach to problem-solving and solution development.
  • Adaptability to changing priorities and project requirements.
  • Experience working in a dynamic environment with tight deadlines.
  • Exceptional multitasking abilities.
  • Ability to maintain composure under pressure.
  • Excellent verbal and written communication skills.
  • Strong organizational capabilities.
  • A degree in marketing, communications, advertising, or a related field is preferred.
  • A minimum of four years of relevant professional experience is required, preferably in an agency or in-house marketing setting.
  • Proficiency in Microsoft Office Suite and familiarity with project management tools is essential.

Main Responsibilities:

  • Oversee daily project activities, ensuring alignment with client expectations.
  • Master company processes, including project scheduling and budget management.
  • Collaborate with the Account Director to identify growth opportunities and develop strategic initiatives.
  • Maintain accurate project documentation and updates through regular client interactions.
  • Manage project budgets in coordination with the Finance Director.
  • Build and sustain strong professional relationships with clients to foster loyalty.
  • Support teams in executing comprehensive campaign strategies across all platforms.
  • Keep leadership informed of significant client and team developments.
  • Thrive in a fast-paced environment, ensuring timely communication of updates and project information.

Additional Considerations:

  • Must be open to occasional travel as required by client needs.
  • This role involves working closely with clients on-site for a significant portion of the week.

Benefits:

At Tilt Creative + Production, we prioritize the well-being of our team members. We foster a supportive work environment that encourages personal growth and offers generous paid time off, allowing our professionals to balance their work and personal lives effectively.