Client Relations and Ramp Operations Specialist
2 weeks ago
TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking a dedicated and enthusiastic individual with outstanding interpersonal skills to become a part of our team as a Client Relations Specialist. In this role, you will be tasked with delivering comprehensive service to all clients utilizing our offerings. Your responsibilities will encompass addressing inquiries, managing ticketing processes, overseeing baggage handling, and ensuring overall client satisfaction.
Position OverviewPrimary Objective:
- Deliver exceptional client service
- Respond to inquiries in a timely manner
- Execute necessary transactions
- Additional tasks may include ramp operations, aircraft sanitation, logistical support, and supply duties
Key Responsibilities:
- Facilitate ticket processing for clients
- Oversee baggage checking procedures
- Monitor carry-on luggage
- Provide updates on flight schedules
- Implement safety and security protocols
- Assist clients with special requirements
- Manage the loading and unloading of baggage
- Ensure compliance with FAA, airline, and airport standards
Required Competencies:
- Exhibit reliability and accountability
- Maintain composure in challenging situations
- Adapt to changes and diverse tasks
- Demonstrate a collaborative spirit
- Show persistence when faced with challenges
Physical Requirements:
Must possess physical stamina and the ability to lift heavy luggage.
Work Conditions:
Work in varying outdoor environments.
Educational Background:
High School diploma or equivalent is required.
Experience Requirements:
A minimum of one (1) year of experience in client service or a related field is preferred.
Technical Skills:
Basic computer proficiency is necessary.
Potential Career Advancement:
Positions that may lead to this role include Aircraft Sanitation Worker, Ground Operations Associate.
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