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Ophthalmology Front Desk Coordinator

2 months ago

Brooklyn, New York, United States Strategic Healthcare Associates Full time

Strategic Healthcare Associates is seeking a highly organized and detail-oriented Front Desk Associate to join our dynamic ophthalmology practice. This full-time position plays a vital role in ensuring the smooth operation of our office and providing exceptional patient care.

As a Front Desk Associate, you will be the first point of contact for patients, greeting them warmly and efficiently managing their check-in and check-out processes. You will also be responsible for scheduling appointments, answering phone calls, and handling administrative tasks such as insurance verification and patient communication.

Responsibilities:

  • Manage patient flow by greeting patients, verifying insurance information, and processing payments.
  • Schedule and confirm appointments, ensuring accurate record-keeping and efficient scheduling practices.
  • Answer phone calls promptly and professionally, directing inquiries to the appropriate staff members or providing helpful information.
  • Maintain a clean and organized reception area, creating a welcoming environment for patients.
  • Collaborate with the clinical team to ensure seamless patient care and communication.

Qualifications:

  • Previous experience in an ophthalmology office setting is highly preferred.
  • Proficiency in electronic health record (EHR) systems is essential.
  • Excellent communication, interpersonal, and customer service skills are required.
  • Strong organizational and time management abilities to effectively handle multiple tasks simultaneously.
  • Knowledge of medical terminology and insurance procedures is beneficial.

If you are a dedicated and compassionate individual with a passion for providing exceptional patient care, we encourage you to apply.