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Front Desk Representative

2 months ago

Brooklyn, New York, United States NY HOTEL MANAGEMENT Full time
Job Summary

We are seeking a highly skilled and experienced Night Auditor/ Front Desk Agent to join our team at NY HOTEL MANAGEMENT. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth transition between shifts.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Process night audit reports, reconcile accounts, and prepare daily statements to ensure accuracy and timeliness.
  • Supervise hotel staff, ensuring they are providing excellent service and adhering to hotel policies and procedures.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with accurate information.
  • Respond to customer complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Prepare reports and communications for the Hotel Executive Committee on night issues and other pertinent information.
Requirements
  • Previous experience as a Night Auditor/ Front Desk Agent or in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in Opera Property Management Systems.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.