Front Desk Operations Manager
1 day ago
We are seeking a dedicated and experienced Full-Time Front Desk Lead to join our expanding outpatient neurology practice. This role is crucial to the smooth operation of our nine office locations.
Key Responsibilities:
- Operate the front desk at all nine office locations from 8:45 AM to 6:00 PM, Monday to Saturday, with 2 Mondays, 2 Wednesdays, and 2 Saturdays off per month.
- Manage and supervise a team of 1-2 receptionists across locations.
- Ensure efficient front desk operations, including patient scheduling, answering phones, and handling inquiries.
- Greet patients and visitors, check them in and out, and direct them to the appropriate healthcare provider.
- Manage patient records and schedule future and follow-up appointments.
- Verify and correct insurance information, assist with billing questions, and coordinate patient referrals.
- Handle daily scanning, organizing, and sorting of mail.
- Maintain a clean, professional, and positive work environment.
- Travel between office locations as required.
- Learn all office protocols and rules.
Requirements:
- Proven experience in a similar role with strong marketing and customer service skills.
- Ability to travel to all office locations.
- Leadership and team management experience.
- Strong organizational skills and attention to detail.
- Commitment to long-term employment and dedication to the practice.
- Fluency in English required; Spanish and Mandarin preferred.
- Professional attire required: formal or clinical scrubs.
Training and Compensation:
- 2 days of unpaid training, followed by 2 days of paid training.
- W2 salaried position.
- Benefits include 2 weeks of PTO after 1 year of employment.
This position is available immediately and is intended for a long-term commitment. If you are a motivated individual with the ability to manage multiple locations and lead a team, we encourage you to apply.
About Us: Learn more about us online at NeuroInjuryCare.com.
About Neurodiagnostics:
Please see BrainHealthNYC.com and NeuroInjuryCare.com for more information on us, our office locations, and our mission to help the local community.
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