Front Desk Operations Manager

1 day ago


Brooklyn, New York, United States Neurodiagnostics Full time
Job Title: Full-Time Front Desk Lead - Outpatient Neurology Practice

We are seeking a dedicated and experienced Full-Time Front Desk Lead to join our expanding outpatient neurology practice. This role is crucial to the smooth operation of our nine office locations.



Key Responsibilities:
  • Operate the front desk at all nine office locations from 8:45 AM to 6:00 PM, Monday to Saturday, with 2 Mondays, 2 Wednesdays, and 2 Saturdays off per month.
  • Manage and supervise a team of 1-2 receptionists across locations.
  • Ensure efficient front desk operations, including patient scheduling, answering phones, and handling inquiries.
  • Greet patients and visitors, check them in and out, and direct them to the appropriate healthcare provider.
  • Manage patient records and schedule future and follow-up appointments.
  • Verify and correct insurance information, assist with billing questions, and coordinate patient referrals.
  • Handle daily scanning, organizing, and sorting of mail.
  • Maintain a clean, professional, and positive work environment.
  • Travel between office locations as required.
  • Learn all office protocols and rules.


Requirements:
  • Proven experience in a similar role with strong marketing and customer service skills.
  • Ability to travel to all office locations.
  • Leadership and team management experience.
  • Strong organizational skills and attention to detail.
  • Commitment to long-term employment and dedication to the practice.
  • Fluency in English required; Spanish and Mandarin preferred.
  • Professional attire required: formal or clinical scrubs.


Training and Compensation:
  • 2 days of unpaid training, followed by 2 days of paid training.
  • W2 salaried position.
  • Benefits include 2 weeks of PTO after 1 year of employment.


This position is available immediately and is intended for a long-term commitment. If you are a motivated individual with the ability to manage multiple locations and lead a team, we encourage you to apply.



About Us: Learn more about us online at NeuroInjuryCare.com.



About Neurodiagnostics:

Please see BrainHealthNYC.com and NeuroInjuryCare.com for more information on us, our office locations, and our mission to help the local community.



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