Customer Support Specialist I

1 week ago


Baltimore, Maryland, United States LEN THE PLUMBER LLC Full time
Customer Service Representative (CSR) - High Volume Call Center - Full Time

Become a part of the dynamic team at LEN THE PLUMBER LLC

We are seeking a Customer Service Representative who radiates positivity and thrives on engaging with clients to join our energetic group. If you are looking for a career that offers opportunities for advancement within a successful organization, this is the right fit for you.

We particularly encourage applications from Bi-LINGUAL candidates

LEN THE PLUMBER LLC is actively searching for friendly and enthusiastic Customer Service Representatives (CSR) to transform incoming service inquiries into scheduled appointments for our technicians. As the initial point of contact for both new and returning clients, you will be instrumental in building customer relationships and ensuring a positive impression of our services.

This full-time role provides flexible scheduling options, including some evening and weekend shifts.

Key Responsibilities:

  • Effectively handle a high volume of customer calls during each shift
  • Represent the company in a positive manner and cultivate long-term customer relationships
  • Convert customer inquiries into appointments that exceed expectations
  • Promptly address customer needs and offer effective solutions
  • Accurately record customer information in the database
  • Achieve or surpass performance targets to contribute to the company's success
  • Stay informed on process updates to enhance customer service

Qualifications:

  • Positive and supportive demeanor
  • Exceptional communication abilities
  • Capability to work both independently and collaboratively
  • Empathetic and customer-focused
  • Strong problem-solving and organizational skills
  • Detail-oriented with the ability to multitask
  • Proficient in Microsoft Office; sales experience is a plus

Experience/Education:

  • High School Diploma or equivalent required; higher education is advantageous

Compensation:

  • Salary based on experience

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • Paid Time Off and Holidays
  • Employee Assistance Program (EAP)

Part-time and remote work options may be considered for qualified candidates after completing training.

Disclaimer: This job description does not encompass all duties and requirements of the role. Reasonable accommodations will be provided for qualified individuals with disabilities.

Equal Opportunity Employer



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