Operations Specialist I

1 month ago


Baltimore, Maryland, United States Johns Hopkins Medicine Full time


Reporting to the Assistant Director of Language Services, the Operations Specialist I is responsible for managing systematic department processes through coordination of division activities and data management.

Primary responsibilities include, supporting the administrative tasks of the operations and receiving inbound contacts (calls, emails, faxes, etc.) from patients, patient contacts and physician offices requesting services within JHMI.

The call center responsibilities will include coordinating appointment scheduling for interpretation services, serving in an on- call capacity and documenting patient encounters.

This position will provide high quality customer service on every call and promote teamwork and call center success.

Other responsibilities include analyzing data and reports to support the processes of the division and department and some project work.



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