Customer Support Specialist I

2 weeks ago


Baltimore, Maryland, United States LEN THE PLUMBER LLC Full time
Customer Service Representative (CSR) - High Volume Call Center - Full Time

Become a vital part of LEN THE PLUMBER LLC

We are in search of a Customer Service Representative who radiates positivity and thrives on engaging with clients to become a key member of our dynamic team. If you are looking for a career with opportunities for advancement in a flourishing organization, this is the ideal position for you.

We particularly encourage applications from Bi-LINGUAL candidates

LEN THE PLUMBER LLC is actively seeking friendly and enthusiastic Customer Service Representatives (CSR) to transform incoming service inquiries into scheduled appointments for our technicians. As the initial point of contact for both new and returning clients, you will be instrumental in fostering customer relationships and ensuring a positive representation of our services.

Key Responsibilities:

  • Effectively handle a high volume of customer calls during each shift
  • Uphold a positive image of the company while nurturing long-term customer relationships
  • Convert service requests into appointments that surpass expectations
  • Promptly address customer inquiries and provide effective solutions
  • Accurately record customer information in the database
  • Achieve or exceed performance metrics to support the company's objectives
  • Stay informed on process updates to enhance customer service delivery

Required Qualifications:

  • Positive and supportive demeanor
  • Exceptional communication abilities
  • Capacity to work independently as well as collaboratively
  • Empathetic and customer-focused
  • Strong problem-solving and organizational skills
  • Detail-oriented with the ability to multitask
  • Proficient in Microsoft Office; sales experience is advantageous

Experience/Education:

  • High School Diploma or equivalent is required; higher education is a plus

Compensation:

  • Salary based on experience

Benefits:

  • Comprehensive Dental, Vision, and Healthcare Plans
  • 401(k) matching program
  • Short-Term and Long-Term Disability coverage
  • Life Insurance options
  • Paid Time Off and Holidays
  • Employee Assistance Program (EAP)

Part-time and remote work options may be considered for qualified candidates after completing training.

Disclaimer: This job description does not encompass all duties and requirements of the role. Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Opportunity Employer



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