Bilingual Customer Support Specialist
2 weeks ago
About the Role
If you have a passion for assisting others and thrive in a dynamic environment, consider a position with Progressive's bilingual call center team. In this role, you will handle incoming calls from Spanish-speaking clients, requiring strong multitasking abilities, customer service experience, and proficiency in navigating various computer systems. This position is remote, with all necessary equipment and comprehensive training provided.
Job Opportunities
- Bilingual Inbound Sales Specialist: Utilize your knowledge of Progressive's offerings to ensure clients receive the appropriate insurance coverage through effective benefits selling.
- Bilingual Customer Service Agent: Address customer inquiries and insurance policy requirements by providing information on coverage, rates, billing concerns, and general policy assessments while suggesting additional products.
- Bilingual Claims Specialist: Assist customers involved in accidents with empathy, facilitating the setup of new claim reports and offering additional products as needed.
- A minimum of two years of relevant work experience.
- OR a minimum of two years of post-secondary education.
- For Sales Positions: Property & Casualty license; candidates not already licensed will have the opportunity to obtain it during training (must comply with licensing requirements as an employee).
- Fluency in both Spanish and English (verbal and written).
Training sessions will be conducted in the upcoming months.
Work Schedule
Most schedules will require availability on weekends and evening hours following training completion.
Home Office Requirements
- A designated workspace that is free from noise and distractions.
- High-speed internet service at your own expense unless otherwise mandated by law.
- The provided computer must be connected to the router or modem via a cable (wireless connections are not permitted).
- All Progressive hardware must be connected to a surge protector.
- Hourly pay ranges from $20.25 to $21.50, depending on the selected role.
- Gainshare bonus potential of 8% - 16% based on company performance.
- An additional 10% pay increase for evening or weekend shifts.
- Performance-based incentives.
- An extra $1.00/hour for bilingual roles requiring fluency in English and Spanish.
- 401(k) plan with a dollar-for-dollar company match up to 6%.
- Comprehensive medical, dental, and vision coverage, including free preventive care.
- Wellness and mental health initiatives.
- Flexible spending accounts, health savings accounts, and life insurance options.
- Paid time off, including volunteer opportunities.
- Paid and unpaid sick leave, along with short and long-term disability benefits.
- Parental and family leave, as well as military leave and pay.
- A diverse and inclusive workplace culture with Employee Resource Groups.
- Opportunities for career development and tuition assistance.
Progressive is recognized as a top workplace for innovation, values, work-life flexibility, compensation, and leadership.
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