Technical Service Manager

1 month ago

Hickory, North Carolina, United States Michael Page Full time
Job Title: Technical Service Manager

As a Technical Service Manager at Michael Page, you will lead technical support for products in the adhesive, sealant, corrosion protection, and industrial tapes sectors. Your role will focus on ensuring customer satisfaction, providing expert technical assistance, troubleshooting issues, and driving the technical direction for product applications.

Key Responsibilities:
  • Technical Support & Problem Solving:
    • Provide expert technical assistance and guidance to customers for product selection, application, and troubleshooting across adhesives, sealants, corrosion protection products, and industrial tapes.
    • Resolve complex customer issues or product performance concerns, offering timely and effective solutions to meet customer needs.
    • Conduct site visits, product trials, and evaluations to ensure product performance aligns with client expectations.
  • Customer Relationship Management:
    • Build and maintain strong, long-term relationships with key customers, distributors, and partners.
    • Work closely with the sales team to provide technical insights, product recommendations, and training to support customer acquisition and retention.
    • Communicate customer feedback, market insights, and emerging needs to the product development teams for potential product improvements or new product ideas.
  • Product Expertise & Application Support:
    • Stay up to date with industry trends, technological advancements, and competitor products to maintain a high level of expertise in adhesives, sealants, corrosion protection, and tapes.
    • Lead product application studies and testing to support product development and customization.
    • Provide technical data, product specifications, and regulatory compliance documentation as needed.
  • Collaboration & Cross-Functional Teamwork:
    • Collaborate with R&D, manufacturing, quality, and sales teams to ensure product launches, modifications, and troubleshooting meet quality standards and customer requirements.
    • Provide training to internal teams (sales, engineering, production) on technical aspects of the products and applications.
  • Project Management & Leadership:
    • Lead or support key technical projects and initiatives to drive product improvements, customer success, and market growth.
    • Manage multiple technical service inquiries and ensure timely responses and follow-through.
    • Mentor and coach junior technical staff to develop their skills and expertise.
Qualifications & Skills:
  • Education & Experience:
    • Bachelor's degree in Engineering, Chemistry, Material Science, or a related technical field (required).
    • Minimum of 5-7 years of experience in technical service, applications engineering, or product support within the adhesive, sealant, or coatings industries (preferred).
    • Prior experience working in a customer-facing technical role with direct engagement in adhesive, sealant, or corrosion protection technologies.
  • Technical Skills:
    • Strong knowledge of adhesives, sealants, corrosion protection, and industrial tapes products, applications, and related market needs.
    • Experience with testing, evaluating, and troubleshooting product performance in real-world applications.
    • Familiarity with product formulations, chemical composition, and performance characteristics.
  • Communication & Interpersonal Skills:
    • Strong written and verbal communication skills, with the ability to articulate complex technical information clearly and effectively.
    • Ability to build and maintain relationships with both internal and external stakeholders.
    • Skilled in presenting technical findings and solutions to both technical and non-technical audiences.
  • Problem Solving & Critical Thinking:
    • Demonstrated ability to analyze complex issues, develop solutions, and implement corrective actions quickly and effectively.
    • Creative thinking with a results-oriented approach to solving customer challenges.
  • Project Management:
    • Proven ability to manage multiple priorities, meet deadlines, and deliver quality results.
    • Strong organizational skills and attention to detail.
Compensation & Benefits:
  • Competitive salary (based on experience and qualifications).
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid vacation, holidays, and personal days.
  • Professional development opportunities.

Michael Page is an equal opportunities employer and welcomes applications from diverse candidates. We encourage you to apply if you meet the qualifications and skills required for this role.

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