IDD Case Manager

3 weeks ago


Hickory, North Carolina, United States BAYADA Home Health Care Full time

Job Summary: We are seeking a highly skilled Client Services Manager to join our team at BAYADA Home Health Care. As a Client Services Manager, you will be responsible for coordinating with care teams to develop and write goals for clients' Individualized Support Plans. You will also conduct supervisory visits with clients and guardians, provide superior customer service and quality home care, and manage your caseload while proactively growing it.

Responsibilities:

  • Coordinate with care team to develop and write goals for client's Individualized Support Plan
  • Conduct supervisory visits with clients and guardian
  • Provide superior customer service and quality home care
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage your Client Services Manager caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics
  • Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications:

  • Bachelors Degree in a Human Services related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelors Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
  • Must be a Qualified Professional (QP) in North Carolina
  • Prior medical office or home care experience preferred
  • Prior supervisory experience a plus
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills

About BAYADA Home Health Care:

BAYADA Home Health Care is a leading provider of home health care services. We are committed to delivering high-quality care to our clients and their families. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking a talented Client Services Manager to join our team.


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