Business Operations Manager

4 weeks ago

Hickory, North Carolina, United States Shurtape Technologies Full time

Job Summary

The HR Operations Manager is responsible for leading, mentoring, and developing the HR Operations Team. This role is responsible for the HR Service Center (HRSC), HR Information System (HRIS) and supporting various functions within HR that impact the organization.

This position will assist in enhancing and developing processes and procedures that support the organization's strategic business objectives. The ideal candidate will have a solid understanding of federal, state and local employment laws and regulations.

Key Responsibilities

  • Develop, lead and mentor HRSC and HRIS team by cultivating growth and encouraging development
  • Manage daily departmental operations, planning and development of HR practices and procedures
  • Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals, and comply with professional standards, state and federal regulatory requirements and laws
  • Oversee and guide decisions regarding HR inquiries and processes
  • Manages technical support of HRIS and works closely with Shurtape's IT department and third party consultants
  • Ensures data integrity
  • Manages organizational requests for additional needs
  • Maintain security profiles in HRIS systems and trains end users on HRIS systems
  • Define and document all processes
  • Create and maintain workflow with HR department to increase efficiencies and reduce duplication of work
  • Partner with HRIS, third party consultants and internal clients on HRIS projects, implementations, and daily tasks; partners with HR functional areas on HRIS module implementations
  • Manage transactional onboarding activities and processes through HRSC
  • Ensure information used to make HR decisions is relevant, complete, and accurate in all formats
  • Partners with the HR Business Partners to deliver quality customer service in a timely manner
  • Proactively communicate and act as a change agent by successfully balancing employee needs with business objectives to create integrated solutions
  • Identify strategic human capital issues in partnership with HR Business Partners by offering support, advice and expertise to resolve these matters
  • Assess and anticipate human resources-related needs by participating with teams and on projects to improve human resources practices
  • Manage and interpret policies while ensuring that all policies and procedures comply with federal, state and local regulations and are consistently administered throughout the organization
  • Develop process maps for HR-related administrative activities for the department to operate in the most efficient manner possible

Requirements

  • Bachelor's degree in a business or HR-related field required, or equivalent experience
  • ~ Master's degree in a business or HR-related field preferred
  • ~5-10 years' experience in Human Resources, preferably in a generalist or managerial role
  • ~ Must be team oriented and creative
  • ~ Proficient skills in Microsoft Office
  • ~ Ability to exhibit strict confidentiality and work well under pressure when dealing with multiple responsibilities by portraying excellent organizational and time management skills
  • ~ Solid understanding of federal, state and local employment laws and regulations

Work Environment

This is a fast-paced work environment with consistent pressure to complete duties as outlined above which requires ability to manage multiple projects at a detailed level and provide support to many internal departments in a fast-changing environment.

Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.

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