ISP Field Service Technician

4 weeks ago


Hickory, North Carolina, United States Ripple Fiber Full time
About the Role

The ISP Field Service Technician is a critical member of our team, responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.

This role requires a strong technical background, excellent customer service skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Manage all last mile and access equipment to ensure seamless network performance.
  • Perform fault finding and troubleshooting to resolve customer complaints.
  • Create and maintain network documentation to ensure accurate records.
  • Use monitoring tools to identify and resolve problem areas.
  • Assist with escalations to resolve end-user issues.
  • Configure, maintain, and troubleshoot broadband services, including Wi-Fi routers and smart home devices.
  • Route fiber optic drops and connect clients to the Ripple Fiber network.
Requirements
  • A valid state driver's license and safe driving record.
  • Ability to operate hand tools and handheld mobile devices.
  • Experience in customer service, construction, electrical, technical, or related fields is a plus.
  • Work a flexible schedule, including evenings and weekends.
  • Lift and move up to 60 lbs, with some ladders weighing 50-60 lbs.
  • Work in small spaces or lofts (up to 28 ft.).
  • Identify wire and cable colors.
  • Qualify on pre-employment assessments.
  • Be available for overtime, emergency call-outs, and holiday work.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

If you believe you are a fit for this role and our culture, please submit your resume and cover letter for consideration.


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