Funeral Services Coordinator
4 weeks ago
Job Summary
We are seeking a compassionate and detail-oriented Funeral Services Assistant to join our team at Service Corporation International. As a Funeral Services Assistant, you will play a vital role in supporting funeral operations, providing exceptional customer service, and ensuring that our clients receive the highest level of care and respect.
Key Responsibilities
- Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families.
- Prepare documents related to services, cremations, and maintenance as directed by management.
- Assist with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
- Perform office duties such as answering phones, operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, and scale.
- Run errands such as for floral delivery, picking up of supplies, documents, etc.
- Serve as an usher and may park cars or perform any transportation requirements.
- Drives Funeral Home vehicles for services and picking up families.
- Ensures refreshments are available (where allowed by law).
- Assist with visitations, memorial, and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
- Prepares documents related to services, cremations, maintenance, etc.
- Greets and receives client families and/or other persons entering the office for information and assistance.
- Accommodates the needs of the family during a service and/or visitation.
- May wash and clean funeral home vehicles and other client vehicles as required from time to time.
Requirements
- High school diploma or equivalent.
- Previous customer service and/or sales experience preferred.
- Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
- Valid state driver's license with an acceptable driving record required.
Knowledge, Skills, and Abilities
- High level of compassion and integrity.
- Clear and concise verbal and written communication skills.
- Professional behaviors and team player.
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