Funeral Services Coordinator

4 weeks ago


Hickory, North Carolina, United States Service Corporation International Full time

Job Summary

We are seeking a compassionate and detail-oriented Funeral Services Assistant to join our team at Service Corporation International. As a Funeral Services Assistant, you will play a vital role in supporting funeral operations, providing exceptional customer service, and ensuring that our clients receive the highest level of care and respect.

Key Responsibilities

  • Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families.
  • Prepare documents related to services, cremations, and maintenance as directed by management.
  • Assist with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
  • Perform office duties such as answering phones, operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, and scale.
  • Run errands such as for floral delivery, picking up of supplies, documents, etc.
  • Serve as an usher and may park cars or perform any transportation requirements.
  • Drives Funeral Home vehicles for services and picking up families.
  • Ensures refreshments are available (where allowed by law).
  • Assist with visitations, memorial, and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
  • Prepares documents related to services, cremations, maintenance, etc.
  • Greets and receives client families and/or other persons entering the office for information and assistance.
  • Accommodates the needs of the family during a service and/or visitation.
  • May wash and clean funeral home vehicles and other client vehicles as required from time to time.

Requirements

  • High school diploma or equivalent.
  • Previous customer service and/or sales experience preferred.
  • Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
  • Valid state driver's license with an acceptable driving record required.

Knowledge, Skills, and Abilities

  • High level of compassion and integrity.
  • Clear and concise verbal and written communication skills.
  • Professional behaviors and team player.


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