Operations Manager
2 weeks ago
We are excited to welcome you to explore a career opportunity with The Amynta Group.
POSITION OVERVIEW
As an Operations Manager, you will be responsible for the administrative and managerial functions of a PDP Group client(s). Your role will involve delivering professional, effective, and highly efficient services while optimizing operational costs and fulfilling PDP Management expectations.
KEY RESPONSIBILITIES
- Supervise the physical operations of PDP Group client(s) within U.S. Operations.
- Lead and manage all supervisors and managers for clients as necessary.
- Facilitate communication among staff, clients, management, and peers to achieve objectives.
- Establish key performance indicators and meet operational targets related to quality, service, and productivity.
- Ensure compliance with Client Service Level Agreements (SLAs).
- Oversee personnel matters, including performance evaluations, coaching, disciplinary actions, professional development, and team building.
- Prepare annual budgets and provide quarterly financial updates.
- Engage in strategic planning for operations, including staffing, workflow management, benchmarking, and adherence to standard operating procedures.
- Ensure employees are managed according to established standards.
- Resolve conflicts and address issues between groups within or outside of operations.
- Act as a liaison between Operations and other departments such as IT, Accounting/Purchasing, Client Services, Training, and Administration regarding projects and ongoing matters.
- Identify and implement cost-saving initiatives.
- Contribute significantly to Requests for Proposals (RFPs), including pricing justifications and participation in presentation teams.
- Participate in regular business travel as required.
- Conduct and manage meetings with clients, prospects, and vendors as a representative of PDP Group, Inc.
QUALIFICATIONS
To be successful in this role, candidates should meet the following qualifications:
- A BA/BS degree in a business-related field is preferred.
- Experience managing a large team is essential.
- Familiarity with PDP operations and the automotive insurance sector is advantageous.
- Strong written and verbal communication skills.
- Ability to multitask and demonstrate strong analytical skills.
- Proficiency in word processing and spreadsheet software.
WORK ENVIRONMENT
The work environment is typically quiet, and reasonable accommodations may be made for individuals with disabilities to perform essential functions. The physical demands include regular sitting, using hands for tasks, and occasional lifting of up to 25 pounds. Specific vision abilities required include close vision.
The Amynta Group is committed to equal employment opportunities and will not discriminate against applicants or employees based on any protected characteristics. We are dedicated to providing reasonable accommodations for candidates with disabilities throughout the recruitment process.
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