Senior Operations Manager

1 week ago

Detroit, Oregon, United States The Amynta Group Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at The Amynta Group. As a key member of our management team, you will be responsible for overseeing the administrative and management operations of our clients, providing professional, effective, and highly efficient service while minimizing operational expense and meeting management expectations.

Key Responsibilities
  • Oversee the physical operations of our clients, including managing supervisors and managers as required.
  • Communicate with staff, clients, management, and peers to accomplish tasks and goals.
  • Set key metrics and meet operational goals relative to quality, service, and productivity.
  • Meet client Service Level Agreements (SLAs) as required.
  • Responsible for personnel matters, including evaluating performance, coaching, handling discipline, professional development, and team building.
  • Submit annual budgets and provide quarterly updates.
  • Strategic planning within operations, including staffing, workflow assignment, benchmarking, and compliance with standard operating procedures.
  • Ensure employees are being managed to established standards.
  • Problem-solving and handling conflict between or among groups within or outside of operations.
  • Act as a liaison between Operations and other departments, including IT, Accounting/Purchasing, Client Services, Training, and Administration.
  • Responsible for recognizing and implementing cost savings opportunities.
  • Responsible for significant contributions to Requests for Proposal (RFPs), including pricing justifications and being a member of presentation teams.
  • Participate in regular business travel, as necessary.
  • Conduct and manage meetings with clients, prospects, and vendors as a representative of The Amynta Group.
Requirements
  • Bachelor's degree in a business-related field, preferred.
  • Experience managing a large staff.
  • Working knowledge of our operations and the automotive insurance industry.
  • Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to analyze past/current statistics to improve performance within budgetary guidelines.
  • Knowledge of word processing and spreadsheet software.
  • No certifications required.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

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