Senior Operations Manager

3 weeks ago

Detroit, United States Detroit Housing Commission Full time

The Detroit Housing Commission is seeking a seasoned Senior Operations Manager to oversee and optimize our Resident Services' operational processes. The Senior Operations Manager will be responsible for streamlining operations, increasing efficiency, and ensuring that operational goals are met. The ideal candidate will have a strong background in operations management, proven leadership skills, and a track record of driving operational excellence. This role requires a strong understanding of workforce development and supportive services strategies, program design, relationship building, and project management to ensure individuals and families are successfully living in place or transitioning upward. A DHC Senior Operations Manager is a strategic thinker with a passion for operations management and a proven track record of driving operational success, we invite you to apply for the Senior Operations Manager position at the Detroit Housing Commission. Join us in optimizing operations and achieving organizational excellence through effective operational leadership.   EDUCATIONAL REQUIREMENTS  •    Bachelor's Degree in Business Administration, Operations Management, or related field. Master's Degree preferred. •    An equivalent combination of education, training, and experience may be considered.   EXPERIENCE REQUIREMENTS •    Proven work experience as an operations manager, with at least 5 years in a senior leadership role. •    Strong understanding of operations management principles and practices. •    Excellent analytical and problem-solving skills. •    Exceptional leadership and team-building capabilities. •    Ability to work effectively in a fast-paced and dynamic environment. •    Experience with process improvement and change management. •    Proficiency in operations management software and Microsoft Office Suite.   OTHER REQUIREMENTS •    Must have or be able to acquire a valid state driver's license. •    Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider. •    Must be insurable under the agency's insurance policy.   KNOWLEDGE      •    Knowledge of HUD programs, requirements, and policies/procedures preferred.         •    Knowledge of organization's structure, policies, and procedures.             •    Knowledge of grant management and budgeting program services. •    Knowledge of social service delivery systems.         •    Knowledge of community service and self-sufficiency programs.             •    Knowledge of basic office practices, procedures, and equipment.         •    Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system. •    Knowledge of the principles and practices of social work, case management, home ownership, career counseling and service delivery.            REQUIRED SKILLS •    Capacity to establish partnerships with stakeholders, including social or supportive service providers, community organizations, and educational institutions. •    Understand budgets and expenditures and aligning with funding guidelines. •    Capacity to build workforce development program strategies, creative program design of obtainable goals and metrics. •    Be an effective leader guiding staff towards the department's vision.  •    Proficiency in using technology tools and platforms, and interpreting data tracking for efficient reporting. •    Prepare and present ideas and information in formal and informal settings. •    Knowledge of annual and quarterly reporting. •    Analyze situations, review available actions, and determine the best course of action. •    Interact with public and private agencies and residents to accomplish organ

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