Restaurant Operations Manager

1 week ago


Detroit, Michigan, United States Wendy's Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities:

  • Operations Management: Oversee the management of restaurant operations, including food preparation, customer service, and inventory management.
  • Team Leadership: Lead and motivate a team of restaurant staff, including shift supervisors and crew members, to ensure that they are working together effectively to achieve our goals.
  • Customer Service: Ensure that our customers receive exceptional service, including responding to customer complaints and resolving issues in a timely and professional manner.
  • Quality and Cleanliness: Maintain high standards of quality and cleanliness in our restaurant, including ensuring that our food is prepared and presented to the highest standards.
  • Inventory Management: Manage our inventory levels, including ordering supplies and managing stock levels to minimize waste and ensure that we have the resources we need to operate effectively.
  • Financial Management: Manage our restaurant's finances, including preparing budgets and forecasts, and ensuring that we are operating within our financial targets.
  • Compliance: Ensure that our restaurant is compliant with all relevant laws and regulations, including health and safety regulations and employment laws.

Requirements:

  • Education: High school diploma or equivalent required; college degree or higher preferred.
  • Experience: 1-2 years of experience in a restaurant management role, preferably in a fast-food environment.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team of staff. Excellent customer service skills, with the ability to respond to customer complaints and resolve issues in a timely and professional manner. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package, including health insurance, paid time off, and retirement savings.
  • Opportunities for Advancement: We offer opportunities for advancement, including training and development programs to help you progress in your career.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service and maintaining high standards of quality and cleanliness.


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