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Operations Manager

2 months ago

Detroit, Michigan, United States Compass Group Careers Full time
Job Summary

As an Operations Manager at Compass Group Careers, you will play a critical role in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and serve as a liaison between administration and unit departments, providing the highest possible level of service.

Key Responsibilities
  • Establish and Maintain Operational Standards: Develop and annually review standards and work procedures for all staff to ensure efficient and effective operations.
  • Staffing and Scheduling: Plan work and staffing schedules to ensure adequate services are rendered, and make adjustments as needed to meet changing operational demands.
  • Staff Development and Training: Assist in the hiring process, interview, hire, and train new associates, and orient, develop, and supervise all supervisory/housekeeping staff.
  • Quality Control and Assurance: Conduct regular inspections and make recommendations to the facility to ensure high-quality services are provided.
  • Reporting and Communication: Conduct monthly reporting of goals, accomplishments, and future plans, and communicate effectively with staff, administration, and other departments.
  • Continuous Improvement: Provide staff education and continuous training to ensure they have the skills and knowledge needed to perform their jobs effectively.
Requirements
  • Experience: 4 years of support services, military, housekeeping, and/or facilities maintenance experience, with at least 1 year of supervisory experience in a support service-related field with high customer/client contact.
  • Skills: Ability to communicate effectively in written format and oral presentations, ability to multi-task and establish priorities, ability to maintain organization in a changing and stressful environment, and exhibit initiative, responsibility, flexibility, and leadership.
  • Education: Bachelor's degree is preferred.
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)