Retail Operations Manager

11 hours ago


Washington DC USA, United States Gables Search Group Full time
Job Summary:

The Retail Leader is responsible for overseeing the management and operations of their assigned location, representing the company in their market. They must establish a positive work atmosphere, manage team members, and achieve business objectives while ensuring high safety standards and customer satisfaction.


Key Responsibilities:

  • Drive business growth and exceed performance goals
  • Supervise hiring, onboarding, and employee management, including training compliance
  • Maintain optimal staffing levels and labor costs
  • Utilize HRIS for employee actions and records, as well as employee schedules
  • Communicate concerns and needs to District Manager and work together to resolve issues
  • Establish a positive, open work environment for team members

Additional Duties:

  • Drive new business opportunities and areas of growth using marketing KPIs
  • Oversee lead follow-up and meet-and-greet with leads through the front desk team
  • Manage controllable expenses within budgetary limits by forecasting, tracking, and ordering supplies
  • Manage social media posts for store and individual media pages using provided branding materials
  • Participate in promotional activities or events to promote the location
  • Create and manage employee schedules
  • Provide constructive and timely performance evaluations
  • Monitor playrooms and ensure safety and daily assignments for dogs
  • Maintain a clean and safe environment by following cleaning protocols
  • Strive for the highest level of customer satisfaction


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