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Retail Operations Manager

2 months ago

Washington, Pennsylvania, United States Goodwill Full time
Job Summary

The Assistant Store Manager will assist the Store Manager in the daily operations of the retail store/outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service.

Key Responsibilities
  • Leadership and Direction: Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/outlet operates efficiently.
  • Operational Excellence: Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
  • Customer Service: Possess excellent oral/written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1 year of experience in management required. Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.
Clearances and Certifications
  • Clearances: Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).
Equal Opportunity Employer

Goodwill is an equal opportunity employer and welcomes applications from diverse candidates.