Technical Support Specialist

2 weeks ago

Columbia, South Carolina, United States Oracle Full time

Position: Hospitality OPERA Cloud Technical Support Specialist

Location: On-site role

About Oracle

Oracle is seeking innovative and motivated individuals who are passionate about technology and customer service. The available position is for a Technical Support Specialist focused on providing Tier 1 assistance. This role encompasses more than just basic troubleshooting; it requires a solid understanding of SQL queries to address technical issues, investigate network challenges, and guide users through various technical difficulties.

Key Responsibilities

  • Serve as the primary contact for customer inquiries via phone.
  • Verify customer support entitlements and collaborate with the Support Operations team as needed.
  • Manage a diverse range of product and system-related service requests.
  • Analyze and resolve customer issues or escalate to the appropriate team when necessary.
  • Take ownership of service requests and ensure they are monitored until resolution.
  • Maintain effective communication with customers, keeping them updated throughout the incident resolution process.
  • Contribute to knowledge management by providing feedback on support articles.

Qualifications

  • Experience with OPERA Property Management System (PMS) or MICROS Point of Sale (POS) is preferred.
  • Some professional IT support experience is required.
  • A strong passion for problem-solving and technical exploration.
  • Relevant certifications such as Network+, CompTIA A+, or Cisco are advantageous.
  • Knowledge of SQL is a plus.

Additional Skills

  • Experience in the hospitality or food and beverage industry is beneficial.
  • Exceptional customer service skills with the ability to empathize with clients.
  • Strong attention to detail and accuracy.
  • Excellent interpersonal and teamwork abilities.
  • Outstanding verbal and written communication skills.

Life at Oracle

At Oracle, we value diversity and strive to create an inspiring workplace that fosters collaboration and innovation. We are committed to supporting our employees with flexible work arrangements and a comprehensive benefits package that includes medical, dental, and vision insurance, paid parental leave, and more.

Disclaimer:

Specific roles may require compliance with health mandates. Salary ranges and benefits are specific to the United States and may vary based on individual qualifications and market conditions.

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