Technical Support Engineer

1 week ago

Columbia, South Carolina, United States Integer Technologies Full time
Job Overview

Position: IT Support Specialist

Location: Columbia, SC


Company Overview

Integer Technologies is a pioneering research and product development firm established by experts in science and engineering, dedicated to advancing technology for national security. Our focus lies in conducting research and development on cutting-edge systems and technologies for the Department of Defense and various U.S. Government entities. We specialize in both hardware and software development, transforming research into impactful solutions for military and commercial use. Our primary research areas encompass power and energy systems, unmanned systems (particularly maritime), digital engineering, and advanced manufacturing. As a startup, our goal is to translate scientific breakthroughs into dependable products that meet urgent national security demands with agility.


Company Benefits

  • Comprehensive health coverage: Integer fully covers medical, prescription, vision, and dental insurance for employees and their dependents, significantly reducing annual costs.
  • Relocation assistance: Available for qualified candidates.
  • Competitive salaries: Base salaries that surpass local and national industry standards.
  • Performance bonuses: Year-end bonuses based on individual performance.
  • Retirement plan: 401(k) with immediate company matching.
  • Paid time off: Includes vacation, sick leave, and holidays.

Company Culture

  • Startup environment with the stability of an established company, ensuring a secure work atmosphere.
  • Direct access to leadership and a focus on personal and professional development.
  • A collaborative and friendly workplace where employees support one another.
  • Unlimited coffee for all employees.

Position Summary:

The IT Support Specialist role at Integer Technologies is a dynamic position that provides essential support to a team of engineers and technical experts addressing complex national security challenges. Reporting to the Director of Information Technology, the specialist will act as a liaison between Integer personnel and external technical resources. This role demands a versatile skill set, combining technical expertise with strong interpersonal skills.

Key Responsibilities:

  • Maintain and enhance the reliability and performance of Integer's IT infrastructure.
  • Deliver top-tier customer support to a diverse workforce, including engineers and university partners.
  • Develop and uphold best-practice IT procedures focused on compliance and security.
  • Administer a Microsoft 365 GCC High cloud environment, including user management and issue resolution.
  • Implement solutions for both on-premises and cloud-based systems.
  • Install and configure hardware and software, ensuring compatibility and performance.
  • Monitor network infrastructure for potential issues and security threats.
  • Organize maintenance activities to minimize disruption to operations.
  • Manage IT-related manufacturing hardware, including embedded systems.
  • Obtain and maintain a secret clearance within one year of employment.

Qualifications:

  • U.S. Citizenship with the ability to secure a U.S. Secret security clearance.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience (5+ years) with a minimum of 3 years in IT support.
  • Experience with Microsoft SharePoint, Teams, and Microsoft 365 applications.
  • Knowledge of cloud computing principles, particularly Azure, and networking.
  • Proficient in Windows and/or Linux system administration.
  • Strong communication skills, capable of conveying technical information to non-technical personnel.
  • Team-oriented with a service-focused mindset.
  • Ability to thrive in a fast-paced environment and take ownership of results.

Preferred Qualifications:

  • Relevant certifications (Microsoft, CompTIA, etc.).
  • Experience with cloud service architectures, especially Microsoft Azure in a GCC High environment.
  • Familiarity with advanced IT security practices and tools.
  • Hands-on experience with networking components and scripting.
  • Background in DoD support or IT helpdesk environments.
  • Knowledge of cybersecurity regulations and requirements.

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