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Technical Support Specialist

2 months ago

Columbia, South Carolina, United States AMAROK Full time

Job Summary

The Technical Analyst provides AMAROK's Field Operations with technical support and monitors technical analysis to help prevent reoccurring product issues and/or downtime.

This role also provides support for AMAROK's Installation, Customer Care, and Sales Department.

Key Responsibilities

  • Provide technical support to internal and external customers through multiple communication channels.
  • Provide educational information and training on AMAROK's security system to internal and external customers.
  • Monitor technical data to support predictive analytics and system calibration.
  • Audit system programming and monitor protocols and procedures.
  • Collaborate with external customers' IT department to establish secure connectivity to appropriate network(s).
  • Program and/or troubleshoot wireless radios and camera systems remotely.
  • Serve as the subject matter expert for ICT access control.
  • Manage customer security administration including log in credentials and programming information.

Requirements

  • Ability to provide technical support and training to internal and external customers.
  • Strong knowledge of security systems and protocols.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.