Technical Support Engineer

2 weeks ago

Columbia, South Carolina, United States Integer Technologies Full time
Job Overview

Position: IT Support Specialist

Location: Columbia, SC


About Us

Integer Technologies is a pioneering research and product development firm established by a team of scientists and engineers dedicated to advancing technology and national security. Our focus is on research and development for next-generation systems and technologies tailored for the Department of Defense and various U.S. Government entities. We specialize in both hardware and software development, transforming research into impactful solutions for military and commercial use. Our primary research areas encompass power and energy systems, unmanned systems (particularly in maritime applications), digital engineering, and advanced manufacturing. As a startup, our mission is to create a safer world by converting scientific breakthroughs into dependable products that address critical national security challenges swiftly.

Our unmanned systems division is engaged in developing essential technologies that enhance the reliability, intelligence, and endurance of unmanned systems. We are currently innovating a perception system capable of autonomously identifying objects on and beneath the water's surface, regardless of time or weather conditions, by integrating sensor data from multi-spectral cameras and radar through validated machine learning algorithms. This system is crucial for enabling autonomous vessels to navigate safely without human oversight. Additionally, our power and energy systems initiatives support the Department of Defense's electrification efforts, beginning with naval vessels, focusing on hybrid and electric propulsion systems, autonomous controls, and integration with mission systems for rapid power system responses. Our advanced manufacturing projects aim to enhance the efficiency and quality of high-temperature composite components utilized in advanced military aerospace applications.

Employee Benefits

  • Comprehensive coverage for medical, prescription, vision, and dental insurance for employees and their dependents, significantly reducing annual healthcare costs.
  • Relocation assistance is available.
  • Competitive base salaries that surpass local and national industry standards.
  • Performance-based bonuses at year-end.
  • 401(k) plan with immediate company matching.
  • Paid vacation, sick leave, and holidays.

Company Culture

  • A startup environment with the stability of an established organization, supported by a well-structured business plan and long-term contracts.
  • Direct interaction with company leadership, emphasizing a people-first approach and fostering a culture of personal and professional development.
  • A collaborative and friendly workplace where employees enjoy their roles and support one another.
  • Unlimited coffee available for all employees.

Position Summary:

The IT Support Specialist role at Integer Technologies is a dynamic and technical position that provides essential support to a growing team of engineers and technical experts addressing complex national security challenges. Reporting to the Director of Information Technology, the IT Specialist will serve as a liaison between Integer employees and external technical resources. This position requires a diverse skill set encompassing both technical knowledge and interpersonal skills.

Key Responsibilities:

  • Maintain, implement, configure, and upgrade Integer's IT and networked assets to fulfill project requirements.
  • Procure necessary IT assets, software, and products from vendors.
  • Provide in-house helpdesk support for hardware, software, and operating systems.
  • Ensure the reliability and optimal performance of both Windows and Linux systems.
  • Manage IT infrastructure, including servers, workstations, and network devices.
  • Collaborate with internal stakeholders to identify IT needs and implement suitable solutions.
  • Work closely with contracted service providers to ensure the integrity and security of IT assets.
  • Monitor the company's network infrastructure daily for potential issues.
  • Organize and complete maintenance tasks with minimal disruption to operations.
  • Maintain IT-related manufacturing hardware, including embedded Windows systems.
  • Obtain and maintain a secret clearance within one year of hire.

Qualifications:

  • U.S. Citizenship and ability to obtain a U.S. Secret security clearance.
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Networking, or a related field, or equivalent experience (minimum of 5 years) with at least 3 years in an IT Support or Systems role.
  • Experience with Microsoft SharePoint, Teams, and Microsoft 365 applications.
  • Familiarity with cloud computing principles, Azure, VPNs, and networking.
  • Professional experience in Windows and/or Linux environments.
  • Strong written and verbal communication skills, capable of conveying technical information to non-technical personnel.
  • Team-oriented with a service mindset, focused on supporting research and engineering teams.
  • Ability to thrive in a fast-paced environment and take ownership of results.

Preferred Qualifications:

  • Relevant Microsoft or CompTIA certifications.
  • Experience with cloud service or hybrid cloud architectures, particularly Microsoft Azure in a GCC High environment.
  • Knowledge of advanced IT security procedures and tools.
  • Experience with networking technologies such as DNS, DHCP, NAT, VPN, switches, and firewalls.
  • Prior experience in a DoD support environment or helpdesk setting.
  • Understanding of cybersecurity requirements and standards.
  • Experience with Dell hardware and data retention solutions.
  • Experience in secure environments processing classified data.
  • Ability to develop written procedures for IT processes.

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