Technical Application Support Specialist

2 weeks ago

Columbia, South Carolina, United States SC State Credit Union Full time
Job Overview

Are you a detail-oriented individual with a knack for technology? SC State Credit Union is in search of a Technical Application Support Specialist to enhance our innovative team. As a vital member of our Technology Systems and Services Department, you will engage with advanced technologies and collaborate with skilled professionals. This role provides an opportunity to significantly contribute by ensuring the seamless operation of our applications and systems.

Your Role as a Technical Application Support Specialist

In this position, you will deliver technical support and assistance to our internal teams. Your daily responsibilities will include diagnosing application issues, evaluating software performance, and working closely with developers to improve system capabilities. You will also be involved in system upgrades and maintenance to guarantee optimal performance and reliability. Furthermore, you will document procedures, create user manuals, and conduct training sessions to empower our staff in utilizing our applications effectively.

Key Responsibilities:

  • Installation, upgrades, maintenance, troubleshooting, and administration of server and web-based applications.
  • Develop and oversee comprehensive testing plans for application updates.
  • Engage with staff to identify technological needs and provide strategic solutions.
  • Utilize PL/SQL for interactions with Oracle Databases.
  • Employ PowerShell for Microsoft systems administration.
  • Create and maintain clear and relevant systems documentation.
  • Troubleshoot production system issues as necessary.

Qualifications for the Technical Application Support Specialist Role

To thrive in this role, you should have exceptional problem-solving skills and a meticulous attention to detail. Strong analytical abilities are essential for efficiently diagnosing and resolving technical challenges. Excellent communication skills are vital as you will collaborate with various stakeholders to gather requirements and provide support. A proactive mindset and the capability to perform well under pressure will be advantageous in this dynamic setting.

Candidates must demonstrate a history of outstanding customer service. A Bachelor's degree in a relevant computer technology field or equivalent education and experience is required. Preferred qualifications include applicable industry certifications, seven years of experience in a related field, and advanced knowledge of relevant systems, hardware, and software.


Benefits:
  • Comprehensive benefits package including Medical, Dental, Vision, Prescription, and Life Insurance.
  • 401K with employer matching contributions.
  • Tuition Reimbursement.
  • Federal Reserve Banks Holiday Schedule.
  • And more.

SC State Credit Union is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, veteran status, pregnancy, childbirth, or related medical conditions, or any other classification protected by law.

Job Posted by ApplicantPro

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