Help Desk Specialist
2 weeks ago
We are seeking a highly skilled Help Desk Technician to join our team at West Shore Home. As a Help Desk Technician, you will play a critical role in providing primary support for operating system peripherals and hardware troubleshooting.
Key Responsibilities- Manage and maintain inventory of all computers, laptops, and mobile devices
- Ensure all devices are properly patched and configured prior to deployment
- Take ownership of the user management process
- Ensure timely resolution of technical support requests
- Action and escalate all incoming IT support tickets
- Record events, problems, and resolution in logs
- Basic troubleshooting skills on a variety of hardware and software
- Experience using a ticketing system when handling user requests, preferably in an enterprise-level environment
- Working knowledge of Microsoft Windows, MAC, and iOS operating systems
- Excellent communication and interpersonal skills
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
West Shore Home is a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. We are committed to staying true to our roots with a customer-first mindset and an employee-centric culture.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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