Help Desk Analyst

3 days ago


Mechanicsburg, Pennsylvania, United States Randstad Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at Randstad Digital. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues and ensure customer satisfaction
  • Work under pressure in a rapidly changing environment
  • Provide excellent customer service and display technical skills
Requirements:
  • Active Directory
  • MS Office Troubleshooting
  • Knowledge on ITSM systems (ticketing systems)
  • Ability to work under pressure
  • Customer Service skills
Qualifications:
  • Entry Level
  • Minimum 1 year of experience
  • High School

Randstad Digital is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.


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