Help Desk Analyst

2 days ago


Mechanicsburg, Pennsylvania, United States Randstad Full time
Job Summary

Randstad Digital is seeking a skilled Help Desk Analyst to provide technical support to our customers. The successful candidate will be responsible for resolving technical issues and ensuring end-user needs are met.

Key Responsibilities
  • Provide remote phone, email, and chat support for application, desktop, network, and mobile device issues
  • Record all information accurately in ITSM ticketing systems
  • Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD
  • Ability to work under pressure and perform under a high-pressure, rapidly changing environment
Requirements
  • Active Directory
  • MS Office Troubleshooting
  • Knowledge on ITSM systems (ticketing systems)
  • Ability to work under pressure
  • Customer Service skills
Qualifications
  • Entry Level
  • Minimum 1 year of experience
  • High School education

Randstad Digital is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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