Medical Records Retrieval Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Medical Records Retrieval Team Lead to join our team at Randstad Digital. As a key member of our operations team, you will be responsible for leading a team of medical records retrieval specialists in providing exceptional service to our clients.
Key Responsibilities:- Lead a team of medical records retrieval specialists in providing exceptional service to clients
- Develop and implement strategies to improve team performance and efficiency
- Conduct regular evaluations of team members to ensure achievement of key performance indicators
- Implement corrective measures and enhancements based on performance data and quality checks
- Monitor daily operations to ensure efficiency and compliance with operational protocols
- Address any issues that affect the workflow or quality of service, implementing immediate corrective actions as needed
- Work closely with the Service Delivery Manager to discuss and resolve escalated issues, strategic initiatives, and resource needs
- Participate in the development and execution of strategies aimed at improving team performance and operational efficiency
- Prepare and deliver regular reports on team performance, challenges, and achievements to the Service Delivery Manager
- Proactively identify potential issues or bottlenecks in team processes and implement effective solutions
- Handle escalated customer or agent issues, making decisions on appropriate courses of action in line with company policies
- HS Diploma/GED required
- 2+ years experience in a customer support position with the ability to perform tasks in GSuite (Sheets, Docs, Etc) and Microsoft Office (Sharepoint, Teams, Outlook, Etc)
- Minimum of 1 years of experience in a leadership role within a customer service or operations environment
- Proven track record of managing teams to meet or exceed performance standards
- Experience in handling performance metrics, conducting quality assessments, and implementing operational improvements
- Any certifications are a plus (CompTIA, MSP, help desk certifications, etc.)
- Preferred Education: Any post secondary or equivalent is a plus
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). If you are a motivated and experienced leader looking for a new challenge, please submit your application for this exciting opportunity.
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Mechanicsburg, Pennsylvania, United States Randstad Full timeJob SummaryRandstad Digital is seeking a highly skilled Team Lead to oversee a team of medical records retrieval specialists. As a key member of our operations team, you will be responsible for ensuring the highest standards of service and operational efficiency in medical record retrieval.Key ResponsibilitiesDirectly manage a team of 12-13 agents, ensuring...
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