Medical Records Retrieval Team Lead

2 weeks ago

Mechanicsburg, Pennsylvania, United States Randstad Full time
Medical Records Retrieval Team Lead

We are seeking a highly skilled and experienced Medical Records Retrieval Team Lead to join our team at Randstad Digital. As a key member of our operations team, you will be responsible for leading a team of medical records retrieval specialists in providing exceptional service to our clients.

Key Responsibilities:
  • Lead a team of medical records retrieval specialists in providing exceptional service to clients
  • Develop and implement strategies to improve team performance and efficiency
  • Conduct regular evaluations of team members to ensure achievement of key performance indicators
  • Implement corrective measures and enhancements based on performance data and quality checks
  • Monitor daily operations to ensure efficiency and compliance with operational protocols
  • Address any issues that affect the workflow or quality of service, implementing immediate corrective actions as needed
  • Work closely with the Service Delivery Manager to discuss and resolve escalated issues, strategic initiatives, and resource needs
  • Participate in the development and execution of strategies aimed at improving team performance and operational efficiency
  • Prepare and deliver regular reports on team performance, challenges, and achievements to the Service Delivery Manager
  • Proactively identify potential issues or bottlenecks in team processes and implement effective solutions
  • Handle escalated customer or agent issues, making decisions on appropriate courses of action in line with company policies
Requirements:
  • HS Diploma/GED required
  • 2+ years experience in a customer support position with the ability to perform tasks in GSuite (Sheets, Docs, Etc) and Microsoft Office (Sharepoint, Teams, Outlook, Etc)
  • Minimum of 1 years of experience in a leadership role within a customer service or operations environment
  • Proven track record of managing teams to meet or exceed performance standards
  • Experience in handling performance metrics, conducting quality assessments, and implementing operational improvements
Preferred Qualifications:
  • Any certifications are a plus (CompTIA, MSP, help desk certifications, etc.)
  • Preferred Education: Any post secondary or equivalent is a plus

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). If you are a motivated and experienced leader looking for a new challenge, please submit your application for this exciting opportunity.

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