Help Desk Specialist

4 days ago


Mechanicsburg, Pennsylvania, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at TEKsystems. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer software and hardware issues are resolved in a timely and efficient manner.

Key Responsibilities
  • Manage customer expectations and provide timely and effective technical support
  • Monitor and resolve technical issues, including software and hardware problems
  • Act as a subject matter expert for custom and COTS applications
  • Collaborate with programmers to resolve software errors and recommend changes
  • Develop and deliver training materials and provide on-site training to users
  • Provide technical assistance and support to end-users, including hands-on technical assistance
  • Investigate and resolve computer software and hardware problems
  • Serve as a contact for level 1 support and escalate issues as necessary
Requirements
  • Strong technical skills and knowledge of computer software and hardware
  • Excellent communication and customer service skills
  • Ability to work in a team environment and collaborate with technical and non-technical colleagues
  • Experience with call-tracking software and systems
  • Strong analytical and problem-solving skills
  • Ability to maintain current industry knowledge through independent study and trade magazines
Benefits
  • Medical, dental, and vision insurance
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Life Insurance and AD&D for employees and dependents
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation, or Sick Leave)
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and welcome applications from all qualified candidates.


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