Customer Success Manager

4 days ago


Kalamazoo, Michigan, United States Level Data LLC Full time
Job Overview

Level Data LLC is seeking a Customer Success Manager to drive value for customers in state implementations. The ideal candidate will have a proven track record of achieving GRR and NRR targets, experience working with state-level education systems, and familiarity with SaaS implementation and maintenance processes.

Key Responsibilities:

  • Deliver GRR and NRR impact within a growing organization
  • Manage ongoing project maintenance and relationship management
  • Strategize with internal teams to support and anticipate customer needs

Requirements:

  • Bachelor's degree in a relevant field
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems
  • Familiarity with SaaS implementation and maintenance processes

Why Level Data LLC?

  • Meaningful Impact: Your work directly influences education outcomes
  • Collaborative Culture: We value teamwork, transparency, and shared success
  • Professional Growth: Opportunities to learn, lead, and make a difference
  • Flexible Work Environment: Embrace remote work, with occasion travel

Benefits:

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare


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