Operations Service Manager
7 days ago
We are seeking a skilled Operations Service Manager to lead our store team and contribute to the overall success of Burlington, one of the largest off-price retailers in the country.
As a key member of the store leadership team, you will be responsible for managing the Customer Service and Cashier teams, ensuring compliance with company policies and standards, and maintaining the highest level of customer service.
- Key Responsibilities:
- Manage Customer Service and Cashier teams, driving compliance to company policies and standards
- Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations
- Oversee business operations, including receiving SOPS and the continuous flow process
- Monitor receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy
Requirements:
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel
- Comfortable utilizing scheduling and reporting computer software
Burlington offers a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, and a 401(k) plan.
We strive to create a workplace that values diversity, inclusivity, and community involvement. If you are a motivated and customer-focused individual with a passion for retail, we encourage you to apply for this exciting opportunity.
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