Operations Service Manager

7 days ago


Kalamazoo, Michigan, United States Burlington Stores Full time
Job Summary

We are seeking a skilled Operations Service Manager to lead our store team and contribute to the overall success of Burlington, one of the largest off-price retailers in the country.

As a key member of the store leadership team, you will be responsible for managing the Customer Service and Cashier teams, ensuring compliance with company policies and standards, and maintaining the highest level of customer service.

  • Key Responsibilities:
  • Manage Customer Service and Cashier teams, driving compliance to company policies and standards
  • Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations
  • Oversee business operations, including receiving SOPS and the continuous flow process
  • Monitor receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy

Requirements:

  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel
  • Comfortable utilizing scheduling and reporting computer software

Burlington offers a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, and a 401(k) plan.

We strive to create a workplace that values diversity, inclusivity, and community involvement. If you are a motivated and customer-focused individual with a passion for retail, we encourage you to apply for this exciting opportunity.



  • Kalamazoo, Michigan, United States Denny's Full time

    Job DescriptionAccountabilityThe Restaurant Manager is responsible for supervising a team of approximately 15-20 crew members, ensuring the proper execution of restaurant operations on their assigned shift, and providing guests with a great dining experience. They must uphold service and quality standards, working closely with the General Manager to achieve...


  • Kalamazoo, Michigan, United States Border Foods Full time

    Job Title: Shift LeadAt Border Foods, we are committed to creating a positive and supportive work environment where our employees can thrive. As a Shift Lead, you will play a vital role in ensuring the smooth operation of our restaurants and providing exceptional customer service.Key Responsibilities:Lead and motivate a team of employees to achieve high...


  • Kalamazoo, Michigan, United States Zoetis Full time

    Job SummaryThe Warehouse Team Leader will oversee the day-to-day management of logistical operations at the Kalamazoo facility, ensuring compliance with internal policies and external regulatory requirements. This role will be responsible for inventory management, material storage and handling, and operating procedures.Key Responsibilities- Manage and...


  • Kalamazoo, Michigan, United States Culver's Full time

    Experience the Culver's DifferenceWe're looking for a motivated and dedicated individual to join our team as a Shift Manager. As a key member of our restaurant team, you'll be responsible for ensuring seamless operations during your shifts, providing exceptional guest service, and supporting the development of a high-performing team.What We OfferCompetitive...


  • Kalamazoo, Michigan, United States Gordon Food Service Full time

    Welcome to Gordon Food Service, a leading food distributor with a rich history and a commitment to excellence. We're excited to have you consider opportunities with us, and we're eager to share our story with you.Job Summary:As an Assistant General Manager, you'll play a key role in leading and managing the strategic vision of our Specialty Company. You'll...


  • Kalamazoo, Michigan, United States Edwards Garment Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Edwards Garment. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse, ensuring that all tasks are completed efficiently and effectively.The ideal candidate will have a strong background...


  • Kalamazoo, Michigan, United States Unavailable Full time

    Job Summary:We are seeking a highly skilled and compassionate Case Manager to join our team at Samaritas. As a Case Manager, you will play a critical role in providing resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.Key Responsibilities:Assess US Ties' and co-sponsors'...


  • Kalamazoo, Michigan, United States Culver's Full time

    Restaurant Team LeadAt Culver's, we're looking for a skilled Restaurant Team Lead to join our team. As a Restaurant Team Lead, you'll be responsible for maintaining compliance with operational and food safety procedures, running shifts effectively to provide great food and excellent guest service, and leading by example to drive sales and customer...


  • Kalamazoo, Michigan, United States Unavailable Full time

    Job SummaryUnavailable is seeking a skilled Case Manager to provide resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.Key ResponsibilitiesAssess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.Coordinate all...


  • Kalamazoo, Michigan, United States Samaritas Full time

    Job SummaryProvides resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.Duties and ResponsibilitiesAssess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.Coordinate all pre-arrival case activities, including housing...


  • Kalamazoo, Michigan, United States CheckersRally's Full time

    Purpose of Your WorkAt Checkers & Rally's, we strive to make a positive impact on our guests' lives by delivering exceptional service and quality food. As an Assistant Manager, you will play a crucial role in supporting the General Manager in achieving sales and profit goals, executing procedures, and providing outstanding guest and team service.Key...


  • Kalamazoo, Michigan, United States TouchPoint Full time

    Job Title: Operations Director IIITouchPoint is a leading provider of customer-focused support services, and we are seeking an experienced Operations Director III to join our team.Job Summary:This role will be responsible for establishing and reviewing standards and work procedures for all staff, directing and conducting safety, sanitation, and maintenance...

  • Customer Service Lead

    4 weeks ago


    Kalamazoo, Michigan, United States D&W Fresh Market Full time

    Customer Service Lead Job DescriptionAt D&W Fresh Market, we're looking for a skilled Customer Service Lead to join our team. As a key member of our front end operations, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide and maintain a high standard of...

  • Project Manager

    1 month ago


    Kalamazoo, Michigan, United States Landscape Forms Full time

    Project OverviewWe are seeking a skilled Project Manager to lead our custom environment projects from purchase order to completion. The ideal candidate will have a proven track record of managing projects in construction or related industries, with a strong understanding of project schedules, budgets, and technical problems.Key Responsibilities* Manage...


  • Kalamazoo, Michigan, United States Service Master clean Full time

    Benefits: 401(k) planBonus based on performanceDental insuranceHealth insuranceLife insurance policy provided for all employeesTraining & developmentVision insuranceCompensation: Weekly performance-based bonus up to $4,100 per yearResponsibilities: As a Cleaning Services Technician at Service Master clean, you will be responsible for maintaining a clean and...

  • District Manager

    1 month ago


    Kalamazoo, Michigan, United States GPM Investments LLC Full time

    Job DescriptionGPM Investments LLC is seeking a District Manager to lead the operations of 8-12 convenience stores and staff. The ideal candidate will have experience in retail convenience stores or similarly related fields and be a passionate leader who thrives in overseeing multiple units.Key Responsibilities:Manage sales and operations of multiple...

  • Materials Manager

    4 weeks ago


    Kalamazoo, Michigan, United States Shiloh Industries Full time

    Job DescriptionThe Materials Manager is responsible for overseeing the production and raw material scheduling, inventory control, customer service, indirect purchasing, and logistics functions within the plant to ensure processes and procedures are in place to effectively meet customer demands.Key Responsibilities:Provide forecasting information to the...

  • Packaging Operator

    4 weeks ago


    Kalamazoo, Michigan, United States WSI Talent Full time

    Job Summary:WSI Talent is seeking a skilled Packaging Operator to join our team. As a Packaging Operator, you will be responsible for independently managing a line, using your attention to detail to inspect food-grade plastic products for defects. You will accurately perform all quality checks before packing them for clients all over the...

  • Heavy Truck Operator

    4 weeks ago


    Kalamazoo, Michigan, United States McDonald's Towing Full time

    Job OverviewMcDonald's Towing is seeking a skilled Heavy Truck Driver to join our team. As a Heavy Truck Driver, you will be responsible for safely and efficiently operating heavy-duty tow trucks, lowboys, and rotators to provide superior professional towing, recovery, and specialized towing services to our clients.Main Responsibilities:Provide excellent...

  • Service Technician

    1 month ago


    Kalamazoo, Michigan, United States Carrols Restaurant Group Full time

    Service Tech Job DescriptionAs a Service Tech at Carrols Restaurant Group, you will be responsible for prioritizing and completing needed repairs in a timely fashion. You will work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives. Your goal will be to develop a work schedule that minimizes the impact on...