Customer Success Manager
4 weeks ago
Level Data Inc is a company that empowers states with trustworthy data, enabling educational leaders to make informed decisions. We believe that clean, reliable data is the foundation of effective decision-making in K-12 education.
Job OverviewAs a Customer Success Manager of State Implementations, you will play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Your ability to retain and expand relationships with clients is crucial.
Key Responsibilities- Deliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization.
- Measure results in a State Department of Education (DOE) or similar large-scale setting.
- Build and maintain relationships with SaaS customers, leveraging various customer success metrics to identify trends.
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.).
- Proven track record of achieving GRR and NRR targets.
- Experience working with state-level education systems or large-scale data environments.
- Familiarity with SaaS implementation and maintenance processes.
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork, transparency, and shared success.
- Professional Growth: Opportunities to learn, lead, and make a difference.
- Flexible Work Environment: Embrace remote work, with occasional travel.
- Unlimited vacation.
- 4% 401k Match.
- Competitive Healthcare.
-
Customer Success Manager
4 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Level Data Inc. As a key member of our team, you will play a pivotal role in ongoing project maintenance and relationship management, driving value for our customers.Key ResponsibilitiesDeliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a...
-
Customer Success Manager
4 weeks ago
Kalamazoo, Michigan, United States Level Data LLC Full timeJob OverviewLevel Data LLC is seeking a Customer Success Manager to drive value for customers in state implementations. The ideal candidate will have a proven track record of achieving GRR and NRR targets, experience working with state-level education systems, and familiarity with SaaS implementation and maintenance processes.Key Responsibilities:Deliver GRR...
-
Senior Customer Success Manager
4 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeSenior Customer Success Manager - State ImplementationsAt LevelData, we're on a mission to empower states with trustworthy data, enabling educational leaders to focus on what truly matters: their learners. As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Your ability to...
-
Senior Customer Success Manager
4 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeWe're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed...
-
Senior Customer Success Manager
4 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration.Role Overview: As a Senior Customer Success Manager of State...
-
Customer Service Manager
4 weeks ago
Kalamazoo, Michigan, United States Mr Handyman Full timeJob SummaryMr. Handyman is seeking an experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing office operations, and leading a team of customer service representatives.Key ResponsibilitiesManage day-to-day office operations, including phone, receiving,...
-
Customer Service Lead
4 weeks ago
Kalamazoo, Michigan, United States Burlington Full timeCustomer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for:Directing cashier coverage and customer flow at the front of lines to ensure efficient service.Assisting the management team in communicating promotions and company updates.Monitoring and validating returns, exchanges, check authorizations, voids,...
-
Customer Service Ambassador
4 weeks ago
Kalamazoo, Michigan, United States Rentokil North America Full timeKey Responsibilities:Maintain strong customer relationships through effective communication and issue resolution.Gather customer information to identify and address problems.Confirm, schedule, and reschedule services as needed.Establish sales appointments to drive business growth.Why This Role Matters:This role is crucial in delivering exceptional customer...
-
Materials Manager
4 weeks ago
Kalamazoo, Michigan, United States Shiloh Industries Full timeJob DescriptionThe Materials Manager is responsible for overseeing the production and raw material scheduling, inventory control, customer service, indirect purchasing, and logistics functions within the plant to ensure processes and procedures are in place to effectively meet customer demands.Key Responsibilities:Provide forecasting information to the...
-
Customer Service Representative
4 weeks ago
Kalamazoo, Michigan, United States Rentokil Inc Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Rentokil Inc. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to resolve their concerns. Key Responsibilities: Maintain good customer relations through effective...
-
Customer Service Representative
4 weeks ago
Kalamazoo, Michigan, United States Sabrina Pritchett-Evans - State Farm Agent Full timeAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, we may have the perfect opportunity for you at Sabrina Pritchett-Evans - State Farm Agent.Responsibilities:Establish customer relationships and follow up with customers, as needed.Provide...
-
Operations Service Manager
4 days ago
Kalamazoo, Michigan, United States Burlington Stores Full timeJob SummaryWe are seeking a skilled Operations Service Manager to lead our store team and contribute to the overall success of Burlington, one of the largest off-price retailers in the country.As a key member of the store leadership team, you will be responsible for managing the Customer Service and Cashier teams, ensuring compliance with company policies...
-
Customer Service Representative
1 month ago
Kalamazoo, Michigan, United States AlienVault Full timeJob OverviewA career with AT&T offers a wide range of possibilities for growth and development. As a Customer Services Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our customers.Job Description:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Services...
-
Retail Management Trainee
4 weeks ago
Kalamazoo, Michigan, United States Menards Full timeUnlock Your Potential in Retail ManagementMenards is seeking a highly motivated and driven individual to join our Manager Trainee program. This paid, full-time, hands-on training program is designed to develop and prepare you for a management role in our retail stores.Key Responsibilities:Develop a deep understanding of our business and operationsWork...
-
Customer Service Lead
4 weeks ago
Kalamazoo, Michigan, United States D&W Fresh Market Full timeCustomer Service Lead Job DescriptionAt D&W Fresh Market, we're looking for a skilled Customer Service Lead to join our team. As a key member of our front end operations, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide and maintain a high standard of...
-
Restaurant Management Opportunities
4 weeks ago
Kalamazoo, Michigan, United States Jimmy John Full timeRestaurant Management OpportunitiesAt SONIC, we're looking for talented individuals to join our team as Restaurant Managers. As a Restaurant Manager, you will be responsible for the overall success of our restaurant, including managing staff, maintaining high-quality food and service, and ensuring a positive customer experience.Key Responsibilities:Manage...
-
Senior Business Development Manager
4 weeks ago
Kalamazoo, Michigan, United States Welsh & Associates Full timeWelsh & Associates is seeking a highly skilled National Account Manager to drive business growth and customer satisfaction across North America.The ideal candidate will have a proven track record of success in sales and account management, with a strong understanding of the manufactured and engineered products market.Key responsibilities will...
-
Customer Service Lead
4 weeks ago
Kalamazoo, Michigan, United States SpartanNash Full timeAt SpartanNash, we strive to deliver exceptional customer experiences through innovative solutions. As a key member of our Customer Service Sales team, you will oversee tasks and team members, ensuring seamless communication with customers and internal stakeholders. Your responsibilities will include:Training and onboarding new team members on their roles...
-
Reconstruction Project Manager
4 weeks ago
Kalamazoo, Michigan, United States Kustom US Inc Full timeJob OverviewKustom US Inc is seeking a skilled Reconstruction Project Manager to join our team in Kalamazoo, Michigan. As a key member of our restoration team, you will be responsible for executing and supervising reconstruction projects with the highest quality and efficiency.The successful candidate will have a strong background in construction and/or...
-
Customer Service Lead
4 weeks ago
Kalamazoo, Michigan, United States D&W Fresh Market Full timeJob Summary: We are seeking a highly skilled Customer Service Lead to oversee tasks and team members within our Customer Service Sales department. The ideal candidate will have excellent communication skills, be able to multitask effectively, and have a strong customer service background.Key Responsibilities:Train and onboard new team members on their roles...