Senior Customer Success Manager

4 weeks ago


Kalamazoo, Michigan, United States Level Data Inc Full time

About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration.

Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.
  • SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.

Why Choose LevelData? We offer a collaborative culture, professional growth opportunities, and a flexible work environment. If you're passionate about education and data quality, and thrive in a dynamic team, we invite you to explore this opportunity.



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