Customer Service Lead

4 weeks ago


Kalamazoo, Michigan, United States D&W Fresh Market Full time
Customer Service Lead Job Description

At D&W Fresh Market, we're looking for a skilled Customer Service Lead to join our team. As a key member of our front end operations, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Provide and maintain a high standard of customer service in the store's front end operations.
  • Supervise and direct all front end activities in absence of the Customer Service Manager.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Requirements:
  • Proven experience in customer service and leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

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