Customer Service Manager
4 weeks ago
Job Summary
Mr. Handyman is seeking an experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing office operations, and leading a team of customer service representatives.
Key Responsibilities
- Manage day-to-day office operations, including phone, receiving, inventory management, and office staff scheduling.
- Respond to inbound customer inquiries via phone and email.
- Lead follow-up, customer booking, and scheduling of work.
- Appointment confirmation calls and customer satisfaction calls.
- Staff performance metrics and service technician schedule management.
Requirements
- Focused, fearless, and friendly on the phones.
- Clear voice and excellent communication skills.
- Strong desktop computing skills, including Microsoft Windows, Office, and Outlook.
- Punctual, well-organized, and comfortable in a dynamic environment.
- Initiative, follow-through, attention to detail, and independent work skills.
- Ability to think ahead, anticipate problems, and develop solutions.
About Us
Mr. Handyman is a licensed contractor with a solid reputation in the Kalamazoo market. We offer a competitive work environment with opportunities for growth and development. If you are a motivated and organized individual with excellent customer service skills, we encourage you to apply.
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