Customer Service Representative

3 weeks ago


Kalamazoo, Michigan, United States Rentokil Inc Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Rentokil Inc. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to resolve their concerns.

Key Responsibilities:

Maintain good customer relations through effective communication and problem-solving skills
Gather information from customers to identify and resolve issues
Confirm, schedule, and reschedule services for customers
Set sales appointments for new customers
Answer billing questions and complete general clerical duties as assigned
Work collaboratively with Service and Sales teams to achieve customer satisfaction

Requirements:

High school diploma or equivalent
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Multitasking skills to enter accurate data and type while speaking with customers
Calm and composed under pressure, with a willingness to help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Availability to work Monday-Friday and Saturdays as needed
Successful completion of pre-employment background screening

What We Offer:

A career with Rentokil Inc offers a world-class team that rewards high performance and promotes from within. We offer competitive pay, performance incentives, and a Total Rewards Program that includes professional and personal growth opportunities, health and wellness benefits, savings and retirement plans, and work-life balance.

We are an equal opportunity employer and are committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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