Customer Service Lead

4 weeks ago


Kalamazoo, Michigan, United States Burlington Full time
Customer Service Lead Role at Burlington

As a Customer Service Lead at Burlington, you will be responsible for:

  • Directing cashier coverage and customer flow at the front of lines to ensure efficient service.
  • Assisting the management team in communicating promotions and company updates.
  • Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions.
  • Supporting training for team members.


Key Responsibilities:

Direct cashier coverage and customer flow at the front of lines to ensure efficient service.

Assist management team in communicating promotions and company updates.

Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.

Support training for team members.

About Burlington:

Burlington is a leading off-price department store offering on-trend merchandise at everyday low prices to fashion-conscious shoppers. Our stores offer a wide selection of brand-name and designer merchandise at up to 65% off regular department and specialty store prices.
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